Privacy policy

Last updated: February 17, 2025

This Privacy Policy describes how RiNa & the Snaxperts (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal data when you visit rina-snaxperts.com (the “Site”), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose data we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the “Last Updated” date, and take any other legally required steps.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal data about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

We may use the information collected about you for the following purposes:

Communicating with you
Providing or improving the Services
Complying with legal obligations
Enforcing terms of service
Protecting or defending our Services, our rights, and the rights of users or others

Personal Data We Collect

The type of personal data we collect depends on how you interact with our Site and Services.

Information We Collect Directly from You

Contact details (name, address, phone number, email)
Order details (billing and shipping address, payment confirmations)
Account information (username, password, security questions)
Customer support (messages, inquiries, and support tickets)

Information We Collect Automatically

We collect certain information about your interaction with the Services (“Usage Data”), such as:

Device information, browser details, and network connection data
IP address, cookies, and online tracking technologies
Pages visited, interactions, and session details

Information We Receive from Third Parties

We may collect information from vendors and service providers who collect information on our behalf, such as:

Shopify for e-commerce functionality
Payment processors for transaction processing
Advertising and marketing partners for analytics and promotional activities

Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze interactions, and personalize content and ads. These cookies help us:

Store user preferences
Track browsing behavior for analytics
Deliver personalized advertising

You can manage cookies through your browser settings. Blocking cookies may affect certain features of our Site. For more details, see Shopify’s Cookie Policy.

Use of Microsoft Clarity

We use Microsoft Clarity, a web analytics service that helps us understand how users interact with our website. Clarity collects data through session recording, heatmaps, and other tracking technologies to improve user experience.

Microsoft may process this data as described in its Privacy Statement. Clarity may collect and process the following data:

User interactions (clicks, scrolling, mouse movements)
Session recordings (to analyze navigation and engagement)
Device and browser details (e.g., IP address, operating system, screen resolution)

You can manage your tracking preferences by adjusting your browser settings or opting out via Microsoft Clarity’s Privacy Policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

Providing Services – Processing orders, handling returns, managing accounts
Marketing & Advertising – Sending promotional emails and displaying ads
Security & Fraud Prevention – Detecting unauthorized activities
Service Improvement – Enhancing the customer experience

For residents of the European Economic Area (EEA), we rely on legal bases such as legitimate interest, contractual necessity, and consent for processing personal data (Article 6(1)(f) GDPR).

How We Share Personal Data

We may share your personal data with third parties, including:

Service providers (payment processors, cloud storage, shipping providers)
Business & marketing partners (for targeted advertising and promotions)
Legal authorities (to comply with laws, conduct investigations, or enforce rights)
Business transactions (mergers, acquisitions, sales, or restructuring)

Categories of Shared Information

In the past 12 months, we have sold and shared personal data for targeted advertising. You may opt out at any time.

Category	Recipients
Identifiers (name, email, phone)	Business & marketing partners
Commercial data (purchase history)	Business & marketing partners
Usage data (cookies, IP address)	Business & marketing partners

Data on Children

The Services are not intended for children under 16 years old. We do not knowingly collect or sell data from minors. If you believe we have collected such data, please contact us to have it removed.

Security & Data Retention

We take reasonable security measures to protect your personal data, but no method is 100% secure. We recommend using secure communication channels for sensitive data.

We retain your data based on legal requirements, business needs, and user requests. Once data is no longer needed, it is securely deleted.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access/Information – Request details about the data we collect
Right to Deletion – Request deletion of your personal data
Right to Rectification – Request corrections to inaccurate data
Right to Object – Opt out of data sales or sharing
Right to Restrict Processing – Limit the use of your data
Right to Withdraw Consent – Revoke consent for marketing or tracking

You can exercise these rights by contacting us at rina.info@willaswerk.de.

We will not discriminate against you for exercising your privacy rights.

International Data Transfers

We process your data in locations outside your country, including Canada and the U.S.. Transfers are based on recognized legal frameworks, including:

EU-U.S. Data Privacy Framework (TADPF)
Standard Contractual Clauses (SCCs)

For more information, please contact us.

Complaints & Disputes

If you have concerns about our privacy practices, contact us at rina.info@willaswerk.de. If the issue cannot be resolved, you may file a complaint with your local data protection authority.

EEA users can visit EEA Data Authorities for more information.