Refund policy

REFUND POLICY

If not satisfied with your purchase for any reason, you may return in to us for a full refund, store credit, o ran exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within 60 days of the purchase date. All returned items must be in new and unused condition, with all original labels attached.

 

RETURN PROCESS

Contact Us: Email our customer service team at [rina.info@willaswerk.de] with your order number and reason for the return.

Return Authorization: We will provide you with a return authorization and shipping instructions.

Ship the Item: Pack the item securely and send it back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Processing Your Return: Once we receive the item and confirm it meets our return conditions, we will process your refund or exchange within 7 business days. Refunds will be credited to your original payment method.

 

Willa's Werk GmbH & Co KG

Ammersdorf 15

Johanniskirchen 84381

Germany

 

Please note, you will be responsibile for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement , depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact us at the details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

 +498009886058

rina.info@willaswerk.de