FAQ
Products and Purchase
Where are the products manufactured?
Our products are manufactured directly here in Lower Bavaria. This means
We ensure comprehensive control over the quality and
processing, which enables us to offer our customers first-class
To guarantee first-hand quality. We also use
mainly raw materials from Germany. We use traditional and
naturally baked.
Where does the freeze-dried meat and dried fish come from?
The meat comes from German production and is then
processed and freeze-dried by a northern German family business.
Excluded from this are tuna, shrimp and fish
is manufactured in a small factory in Latvia.
I am dissatisfied with the product, who can I contact?
If you have any questions, please feel free to contact us by email at
rina.info@willaswerk.de For urgent matters
You can also contact our service hotline at 0800 9886058.
We are always happy to help you with any questions or
to give additional tips!
At what age can I give the snacks to my dog?
Our baked snacks are suitable for your dog from 6 months.
However, we advise against feeding them to puppies.
Freeze-dried meat and dried fish can be consumed from
from the 4th month as a snack. Please note that our
Products are not suitable as sole feed. We recommend
the amount and duration of feeding in consultation with your veterinarian
as the individual needs of each dog vary.
What raw materials do we use?
Meat, fruit, vegetables and all other raw materials used in
used in our snacks meet the highest quality standards and
even meet food quality standards. Transparency is important to us:
We do not use any additives or fillers. Just like for us
ourselves, we also want only the best for our beloved pets
offer.
What is the gluten-free mix?
Our basis for almost all snack recipes consists of a high proportion
of coconut flour and potato flakes. Our products are consistently
gluten and grain free.
Why did we use freeze-dried meat?
Freeze-drying is the most gentle way to
Meat can be optimally preserved for a period of about 24 months
All nutrients such as vitamins and minerals
and characteristic properties. During the
Freeze-drying process is carried out by freezing and
Any water content is removed by subsequent vacuuming. This
gives the meat in our snacks a particularly high content of
fresh meat.
What is a tripe broth?
If you already have experience with traditional baking, you will
The classic brewed piece is probably known. This preliminary stage to the
Dough preparation is one of the foundations of our snack recipes.
However, we do not use any grain products or other
gluten-containing materials. Instead, we rely on our gluten-free
Mixture, dried tripe meal and water. These ingredients are
boiled together and then left to swell. The
The resulting tripe broth gives our snacks an improved
texture and an authentic taste.
What are the benefits of coconut flour and oil?
Our organic coconut flour is made from the dried and deoiled pulp
made from coconut. It is rich in fiber, protein and
healthy fats. In contrast, our extra virgin coconut oil contains
medium-chain fatty acids (MCTs), which are considered “good fats” and are easily
digestible for dogs. It is often used because of its potential
health benefits, such as improving skin
and coat health, supporting the immune system and
Promote digestion.
What effect do crills have on food?
The tiny crustaceans from Antarctica are not only a
excellent source of omega-3 fatty acids, but also contain the
powerful antioxidant astaxanthin, natural choline and delicious
Marine proteins. Our use of krill meal and krill oil as products
offers comprehensive health promotion for animals. These two
Products have a positive effect on skin and coat, liver, joints, brain,
heart and immune system. Scientific studies support the
positive effects of krill products. In addition, krill fishing is
in Antarctica and is one of the most sustainable in the world.
What is Spirulina?
Spirulina is a blue-green microalgae, also known as
It is used as a dietary supplement for humans. It is characterized
due to a high content of essential nutrients such as proteins,
vitamins, minerals and antioxidants. The same applies to
in dogs – they benefit from the same advantages of this algae,
when used in pure form as a food supplement. The algae
has antioxidant and anti-inflammatory properties and is
a valuable source of proteins, vitamins and minerals.
Why do we use tripe?
The rumen is the first section of the four stomachs of ruminants
Dried tripe serves as a natural source of nutrients,
Enzymes and probiotics. These ingredients can help to
Digestion, the health of the intestinal tract, the immune system and the
To promote dental health in dogs.
How does the aronia berry work?
Aronia berries are naturally rich in antioxidants, fiber
and vitamins, making them a good addition to dog nutrition
They can be eaten as an occasional snack or as part of a
balanced dog diet should be considered.
Why oven baked?
Our snacks are baked in the oven at a gentle heat to
essential nutrients, vitamins and minerals in the best possible way
This step is of central importance in the
processing process, because it ensures that the use
high-quality raw materials in the product to their full advantage.
your dog will benefit optimally from all the ingredients.
Are our snacks soft?
Absolutely! Our treats have been specially developed to be enjoyed by dogs of all
type – regardless of their size,
age or race. We also have long-standing
Experience with short-nosed or brachycephalic breeds in our own
household. For this reason, we attach great importance to the
Consistency of our snacks. The only exception is the
gluten-containing and gluten-free bones, which we offer as a classic variant
of the treats. They are deliberately baked crispy.
What do we use brewer's yeast for?
Brewer’s yeast is rich in a variety of important nutrients that
can have a positive effect on the health of dogs. Especially
the skin and coat of dogs can benefit from its advantages,
and it can also be used for skin problems such as eczema, rashes or
Lichens. Due to their content of all
Vitamins of the B complex, it acts as a catalyst for
improved health and supports important metabolic processes.
In addition, brewer’s yeast has also proven to be a proven remedy for gastrointestinal or
liver disease.
Alternative protein sources or even vegan?
Of course, we do not exclude any gourmet. Within
our bar product line we offer a meatless variant that
contains only high-quality insect flour. This flour is produced in
Germany from dried mealworm larvae. The production
takes place in a specially designed facility, and we do not
completely on the use of antibiotics and growth hormones. The
yellow mealworm not only proves to be an excellent
Protein supplier, but is also rich in vitamins, unsaturated
Fatty acids and minerals such as calcium, zinc and iron. In our
vegan bar variant, we use, just like with the other
Products, only the best ingredients – just not
animal origin.
Are the sprouts in the vegan bar gluten-free?
In fact, this part of the grain is gluten-free, as gluten
is found exclusively in the endosperm. However, during the separation
of the flour kernel and the germ in the mill no absolute separation of
100% guaranteed. Therefore, there is a possibility that the
Sprouts may contain traces of gluten – but only in minimal
Do not worry about your four-legged friend, even if he
sensitive to products containing grains or gluten.
My dog is diabetic, can I still give him the snacks?
Our snacks are completely safe for your diabetic dog, as
the sugar content in the products comes exclusively from natural
Fructose from the fruit. Apart from that, our snacks
do not contain any other sources of sugar.