Refund policy

REFUND POLICY

If you are not satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. Please read more information about our return policy below.

 

RETURNS

All returns must be made within 60 days of the purchase date. Returned items must be in new and unused condition, with all original tags attached.

 

RETURN PROCESS

Contact us: Send an email to our customer service at [rina.info@willaswerk.de] with your order number and the reason for the return.

Return Authorization: We will send you a return authorization and shipping instructions.

Shipping the item: Pack the item securely and send it back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped.

Processing your return: Once we receive the item and confirm that it meets our return policy, we will process your refund or exchange within 7 business days. The refund will be issued via the original payment method used.

Willa's Werk GmbH & Co KG

Ammersdorf 15

Johanniskirchen 84381

Germany

 

Please note that return shipping costs are borne by the customer. We strongly recommend using a trackable shipping method.

 

REFUNDS

After receiving and inspecting your returned item, we will process your refund or exchange. Please allow up to 7 days from receipt of merchandise for processing. Refunds may take 1-2 billing cycles to appear on your statement, depending on your credit card provider. We will notify you via email once the return is processed.

 

EXCEPTIONS

For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions about our return policy, please contact us:

 

 +49 800 9886058

rina.info@willaswerk.de